Meet BrickI - Your Integration & Support Assistant
BrickI, short for Brick Integration Assistant, is an AI-powered virtual assistant that helps Brick clients with integration, transaction monitoring, and service-related questions from supported messaging platforms.
Mention @BrickI in your message and BrickI responds with contextual information to help you use Brick products, review transaction information, and find the right documentation path faster.
What BrickI Helps With
BrickI is designed as a frontline technical assistant for common integration and operational questions.
| Capability | How BrickI helps |
|---|---|
| API integration guidance | Explains endpoints, parameters, request formats, response structures, common errors, and relevant documentation links. |
| Transaction status checks | Retrieves live status using a transaction ID, reference ID, or provider ID and explains whether the transaction is successful, failed, or pending. |
| Historical transaction analysis | Provides transaction insights based on time range, amount, destination bank, and product type. |
| General product guidance | Answers operational questions and points you to the right Brick dashboard or documentation flow. |
Example Questions
Use clear product, transaction, or time-range context when asking BrickI a question.
| Topic | Example question |
|---|---|
| API integration guidance | @BrickI, what is the difference between regular and BI-FAST disbursement API? |
| API integration guidance | @BrickI, how can I use Brick's QR Code? |
| Transaction status checks | @BrickI, what is the status of transaction ID XXXXXX? |
| Transaction status checks | @BrickI, is transaction ID XXXXXX still processing? |
| Historical transaction analysis | @BrickI, how many transactions happened yesterday? |
| Historical transaction analysis | @BrickI, what was the most common disbursement destination last week? |
| General product guidance | @BrickI, how can I enable Virtual Account services? |
| General product guidance | @BrickI, what is the process to switch to production credentials? |
Limitations
BrickI provides real-time support and read-only insight, but it cannot perform every support action.
- BrickI can only answer transaction inquiries for main account transactions. Subaccount transaction inquiries are not supported yet.
- BrickI cannot update API credentials, routing settings, user permissions, or other account configuration.
- BrickI cannot access or modify sensitive data such as balances, credentials, or personal user information.
- BrickI does not support media attachments, file uploads, or screenshots.
- BrickI provides guidance and insight only. Actions must still be completed through the dashboard or the appropriate support channel.
For configuration changes, account updates, or escalation requests, BrickI will guide you to the appropriate team, dashboard section, or support path.
How To Use BrickI
- Open a supported messaging channel.
- Start your message with
@BrickI. - Add the product, transaction identifier, time range, or action you need help with.
Examples:
@BrickI, check transaction 9381828391@BrickI, how do I activate Closed VA?@BrickI, how many disbursement transactions happened last month?
BrickI responds with the relevant information or step-by-step guidance.
Why Use BrickI
| Benefit | What it means |
|---|---|
| Instant responses | Get guidance without waiting in a ticket queue. |
| 24/7 availability | Ask operational and integration questions whenever you need support. |
| Reliable context | Use an assistant connected to Brick documentation and operational context. |
| Faster support flow | Reduce back-and-forth when finding the right product, API, or dashboard path. |
Activation
Access to BrickI may depend on your client tier or onboarding status. If you do not have access yet and want to enable BrickI for your account, contact your Account Manager or submit a request through the client portal.