Meet BrickI – Your Integration & Support Assistant

🤖 What is BrickI?

BrickI (short for Brick Integration Assistant) is an AI-powered virtual assistant built to support all Brick clients with integration, transaction monitoring, and service-related queries—right from your preferred messaging platform.
Whenever you mention "@BrickI" in your message, BrickI will respond automatically with accurate, contextual, and real-time information to assist with your product usage and operational needs.

BrickI is designed to simplify your experience, reduce dependency on manual support, and accelerate problem-solving—whether you're just getting started or managing high volumes of transactions.

✅ What Can BrickI Help You With?

BrickI is your frontline technical assistant, available to answer a wide range of queries, including:

API Integration Guidance

Explains available endpoints, parameters, request formats, and response structures
Shares examples and direct links to official API documentation
Assists in resolving common integration errors or misconfigurations

Transaction Status Checker

Retrieves live transaction status using Transaction ID/ Reference ID/ Provider ID.
Clarifies whether the transaction was successful, failed, or pending—and why
Provides detailed metadata such as provider, service type, and timestamps

Historical Transaction Analysis

Provides information and insight based on historical transactions.
Answer information inquiry related to transaction time, amount, bank destinations (for disbursement), and product types

General Product Guidance

Responds to general operational queries.

Questions Example

Topic	Example
API Integration Guidance	- @BrickI, what is the difference between regular and BI-Fast disbursement API? - @BrickI, how can I use Brick's QRIS?
Transaction Status Checker	- @BrickI, what is the status of transaction ID XXXXXX? - @BrickI, is transaction ID XXXXX still processing?
Historical Transaction Analysis	- @BrickI, how many transactions happened yesterday? - @BrickI, what was the most disbursement destination last week?
General Product Guidance	- @BrickI, how can I enable Virtual Account services? - @BrickI, can I set routing rules between providers - @BrickI, What’s the process to switch to production credentials?

🚫 Limitations of BrickI

BrickI is designed for real-time support and information, but has a few important limitations to be aware of:

❌ Cannot show information related to subaccounts. In the current version, BrickI can only answer inquiries and provide informations related to main account's transaction. Rest assured, our team is developing BrickI so that BrickI able to answer inquiries about subaccounts!
❌ Cannot perform actions or changes, such as updating API credentials, adjusting routing settings, or managing user permissions.
❌ Cannot access or modify sensitive data, including balance, credentials, or personal user information.
❌ Does not support media attachments, such as file uploads or screenshots.
❌ Read-only access – BrickI only provides insights and guidance; actions must be taken manually through the dashboard or support channels.

For requests that involve changes, configuration updates, or escalations, BrickI will refer you to the appropriate team or guide you to the correct dashboard section.

💬 How to Use BrickI

BrickI is available across selected messaging platforms. To interact with BrickI:

Open your preferred supported messaging channel (availability will expand over time).
Type a message that begins with the keyword @BrickI, followed by your question.
Example:

BrickI check transaction 9381828391
BrickI how to activate Closed VA
BrickI how many disbursement transactions last month

BrickI will respond within seconds with the relevant information or step-by-step guidance.

🚀 Why Use BrickI?

Instant Responses – No ticket queues, no waiting
24/7 Availability – Always online, when you need it
Reliable Data – Connected directly to Brick’s internal systems
Smarter Support – Reduces friction, improves integration speed

🔐 Activation

Access to BrickI may be limited depending on your client tier or onboarding status. If you don’t have access yet and would like to enable BrickI for your account, please contact your Account Manager or submit a request via the client portal.