BrickI – Your Integration & Support Assistant

What is BrickI?

BrickI (short for Brick Integration Assistant) is an AI-powered virtual assistant built to support all Brick clients with integration, transaction monitoring, and service-related queries—right from your preferred messaging platform.
Whenever you mention BrickI (by tagging BrickI) in your message, BrickI will respond automatically with accurate, contextual, and real-time information to assist with your product usage and operational needs. BrickI is designed to simplify your experience, reduce dependency on manual support, and accelerate problem-solving—whether you're just getting started or managing high volumes of transactions.

✅ What Can BrickI Help You With?

BrickI is your frontline technical assistant, available to answer a wide range of queries, including:

API Integration Guidance
1. Explains available endpoints, parameters, request formats, and response structures
2. Shares examples and direct links to official API documentation
3. Assists in resolving common integration errors or misconfigurations
Transaction Status Checker
1. Retrieves live transaction status using Reference ID or Payment ID, e.g. CL_XXXXXXXXXXXX
2. Clarifies whether the transaction was successful, failed, or pending—and why
3. Provides detailed metadata such as provider, service type, and timestamps
Historical Transaction Analysis
1. Provides information and insight based on historical transactions.
2. Answer information inquiry related to transaction time, amount, bank destinations (for disbursement), and product types.
General Product Guidance
1. Responds to operational queries about Brick's product.

Questions Example

Topic	Example
API Integration Guidance	@BrickI, what is the difference between regular and BI-Fast disbursement API? @BrickI, how can I use Brick's QRIS?
Transaction Status Checker	@BrickI, what is the status of transaction ID XXXXXX? @BrickI, is transaction ID XXXXX still processing?
Historical Transaction Analysis	@BrickI, how many transactions happened yesterday? @BrickI, what was the most disbursement destination last week?
General Product Guidance	@BrickI, how can I enable Virtual Account services? @BrickI, can I set routing rules between providers? @BrickI, What’s the process to switch to production credentials?

🚫 Limitations of BrickI

BrickI is designed for real-time support and information, but has a few important limitations to be aware of:

❌ Cannot perform actions or changes, such as updating API credentials, adjusting routing settings, or managing user permissions.
❌ Cannot access or modify sensitive data, including balance, credentials, or personal user information.
❌ Does not support media attachments, such as file uploads or screenshots.
❌ Read-only access – BrickI only provides insights and guidance; actions must be taken manually through the dashboard or support channels.

For requests that involve changes, configuration updates, or escalations, BrickI will refer you to the appropriate team or guide you to the correct dashboard section.

💬 2 Easy Steps to Use BrickI

BrickI is available across selected messaging platforms. To interact with BrickI:

Open your preferred supported messaging channel (availability will expand over time).
Type a message that and mention @BrickI, with your question.
Example:

BrickI check transaction 9381828391

BrickI how to activate Closed VA

BrickI tell me how many transactions we have last month

🚀 Why Use BrickI?

Instant Responses – No ticket queues, no waiting
24/7 Availability – Always online, when you need it
Reliable Data – Connected directly to Brick’s internal systems
Smarter Support – Reduces friction, improves integration speed

🔐 Activation

Access to BrickI may be limited depending on your client tier or onboarding status. If you don’t have access yet and would like to enable BrickI for your account, please contact your Account Manager or submit a request via the client portal.

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You can't ask BrickI via personal message.